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English

About the book
The individual consumer now wields more power than ever before, with increased exposure to global cultures and media. This means that customer perception is now critically important and as such must occupy the heart of any brand. This provides a wealth of opportunities to work with and adapt to customers' motivations, but at the same time presents a series of challenges around retaining their attention and fostering positive relationships with them. The secret of a brand's success often lies in ...Show more
Book details
ISBN
9780749477509
Publisher
Kogan Page Ltd
Published year
2016
Language
Edition
1
Original title
Customer Experience Branding
Format
Paperback
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