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Hardcover • 2019 • English • 1. edition
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About the book
A riveting new approach to brand leadership The term "brand" originates from the need to stamp one's character on a product, a physical object: something that makes it easier for customers to recognize it. But today, where services count for more than 70%, the lack of any physical dimension makes the actual service difficult to brand. With the change from physical brands to service brands, people have become a lot more important. Hard work and conscious leadership create engaged cust...Show more
Book details
ISBN
9788269148602
Publisher
Noteworthy books
Published year
2019
Language
English
Edition
1
Original title
Point of purpose
Format
Hardcover
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