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Paperback • 2016 • 1. edition
By Jochen Wirtz, Christopher H. Lovelock
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About the book
Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media and case examples.This textbook takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. Featuring cases and examples from all over the world...Show more
Book details
ISBN
9781944659011
Publisher
World Scientific Publishing Co Inc (USA)
Published year
2016
Language
Edition
1
Original title
Services Marketing: People, Technology, Strategy (Eighth Edition)
Format
Paperback
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