The social marketplace for new and used books.

Get started

Learn to sell
Learn to buy
Buy textbooks
Sign up
Buy a giftcard
For the authors

Support

Help
Track a shipment
Terms of use
Privacy policy
Cookies policy

Company

About us
Work with us
Give feedback
Categories

Contact us

Fast delivery with

Safe payments by

Visa
Mastercard
Vipps
Klarna

© 2026 Bookis AS

English

Norway

Region is based on IP address

  1. Home
  5. Sales and marketing
  1. Home
  3. Genres
  7. Sales and marketing
Customer Service Skills for Success

Paperback • 2022 • English • 8. edition

Customer Service Skills for Success

By Robert W. Lucas

1 Ratings • 5.0 of 5

‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌

About the book

Lucas’ top-selling and award-winning Customer Service 8e has been revised to reflect the demands of customer service today. Chapters are divided into three parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, and 3) Building and Maintaining Relationships, and Retaining Customers. Throughout the text, readers discover tips for implementing proven customer service strategies, case scenarios, and activities to help apply concepts to real-world situations. Cus...Show more

Sales and marketing
Organizational theory and behaviour

Book details

ISBN

9781265037536

Publisher

McGraw Hill

Published year

2022

Language

English

Edition

8

Original title

Customer Service Skills for Success

Format

Paperback

Shippping and returns

Shipping

Used books are shipped by the seller. Expected delivery after package is sent is 2-4 days.

Returns

Contact the seller after delivery.

Reviews · 0

1 Ratings • 5.0 of 5

You might also like

Customer Relationship Management Concepts, Applications and Technologies

Customer Relationship Management Concepts, Applications and Technologies

Daniel D. Prior

Sales Management Analysis and Decision Making

Sales Management Analysis and Decision Making

Thomas N. Ingram

Consumer Behavior

Consumer Behavior

Wayne D. Hoyer

Service Management

Service Management

Sanjeev Bordoloi

Services Marketing

Services Marketing

Jochen Wirtz

Principles of marketing

Principles of marketing

Philip Kotler

Customer Relationship Management

Customer Relationship Management

Australia) Buttle Francis (Francis Buttle Associates

The Customer of the Future 10 Guiding Principles for Winning Tomorrow's Business

The Customer of the Future 10 Guiding Principles for Winning Tomorrow's Business

Blake Morgan

Marketing Concepts & Strategies

Marketing Concepts & Strategies

UK) Simkin Lyndon (Oxford Brookes University

Business Ethics

Business Ethics

University of Bath) Crane Andrew (Professor of Business and Society

CUSTOMER SERVICE SKILLS FOR SUCCESS

CUSTOMER SERVICE SKILLS FOR SUCCESS

Robert Lucas

E-Commerce 2018, Global Edition

E-Commerce 2018, Global Edition

Kenneth C. Laudon

Customer Service in Tourism and Hospitality

Customer Service in Tourism and Hospitality

Simon (University of South Carolina) Hudson

Sales Force Management

Sales Force Management

USA) Johnston Mark W. (Rollins College

Services Marketing: Integrating Customer Focus Across the Firm

Services Marketing: Integrating Customer Focus Across the Firm

Alan Wilson

Organizational Behaviour

Organizational Behaviour

Ian Christopher Campbell

E-Commerce 2016 Business, Technology, Society, Global Edition

E-Commerce 2016 Business, Technology, Society, Global Edition

Kenneth C. Laudon

Customer Service - Skills for success

Customer Service - Skills for success

Robert W. Lucas

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Ben Reason

Quality and performance excellence

Quality and performance excellence

James R.Evans

Customer Service A Practical Approach Sixth Edition

Customer Service A Practical Approach Sixth Edition

Elaine K. Harris

Customer Service A Practical Approach

Customer Service A Practical Approach

Elaine K. Harris

Sales Force Management. Leadership, Innovation, Technology

Sales Force Management. Leadership, Innovation, Technology

Mark Allard-Will

The Effortless Experience Conquering the New Battleground for Customer Loyalty

The Effortless Experience Conquering the New Battleground for Customer Loyalty

Matthew Dixon

Uplifting Service The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

Uplifting Service The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

Ron Kaufman

Customer Service Management Training 101

Customer Service Management Training 101

EVENSON, Renee

Consumer Behavior Science and Practice

Consumer Behavior Science and Practice

Frank R. Kardes

Amazon.com Services Marketing: Integrating Customer Focus Across the Firm

Amazon.com Services Marketing: Integrating Customer Focus Across the Firm

Valerie Zeithalm, Mary Jo Bitner, Dwayne Gremler

Strategic Customer Service

Strategic Customer Service

John Thomas Aalstad

Customer Relationship Management concepts and technologies

Customer Relationship Management concepts and technologies

Francis Buttle

Selling Today Creating Customer Value

Selling Today Creating Customer Value

Gerald L. Manning

Strategy

Strategy

Managing Customer Value Creating Quality and Service That Customers Can See

Managing Customer Value Creating Quality and Service That Customers Can See

Bradley T. Gale

Principles and Practice of Marketing

Principles and Practice of Marketing

David Jobber