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CUSTOMER SERVICE SKILLS FOR SUCCESS

Paperback • 2018 • 1. edition

CUSTOMER SERVICE SKILLS FOR SUCCESS

By Robert Lucas

0 Ratings • 0.0 of 5

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About the book

Recipient of the 217 Textbook & Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States.The 7th edition addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related...Show more

Business and Management

Book details

ISBN

9781260092509

Publisher

McGraw-Hill Education

Published year

2018

Language

Edition

1

Original title

CUSTOMER SERVICE SKILLS FOR SUCCESS

Format

Paperback

Shippping and returns

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Used books are shipped by the seller. Expected delivery after package is sent is 2-4 days.

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Other versions

Customer Service Skills for Success

Customer Service Skills for Success

Paperback · 2014

Reviews · 0

0 Ratings • 0.0 of 5

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