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Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Hardcover • 2015 • English

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

By Ben Reason

0 Ratings • 0.0 of 5

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About the book

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving hel...Show more

Book details

ISBN

9781118988923

Publisher

John Wiley & Sons Inc

Published year

2015

Language

English

Original title

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Format

Hardcover

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