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Uplifting Service The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

Paperback • 2012 • English

Uplifting Service The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

By Ron Kaufman

0 Ratings • 0.0 of 5

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About the book

Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You MeetWe are deep in a service crisis. In the operating room, surgeons and their teams communicate in a very precise language; airplane pilots follow a strict protocol to take off and land safely every time; and, when launching a new product, companies lay out a plan that all employees follow. But when it comes to building a strong service culture, the path to success is usually much less clear. We r...Show more

Book details

ISBN

9780984762552

Publisher

Evolve Publishing

Published year

2012

Language

English

Original title

Uplifting Service The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

Format

Paperback

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