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Strategic Customer Service

Paperback • 2009

Strategic Customer Service

By John Thomas Aalstad

1 Ratings • 5.0 of 5

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About the book

Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize ...

Book details

ISBN

9780814413333

Published year

2009

Language

Original title

Strategic Customer Service

Format

Paperback

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Used books are shipped by the seller. Expected delivery after package is sent is 2-4 days.

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Reviews · 0

1 Ratings • 5.0 of 5

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