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Customer Service A Practical Approach

Paperback • 2014 • English • 6. edition

Customer Service A Practical Approach

By Elaine K. Harris

0 Ratings • 0.0 of 5

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About the book

For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and ...Show more

Book details

ISBN

9781292040356

Publisher

Pearson Education Limited

Published year

2014

Language

English

Edition

6

Original title

Customer Service A Practical Approach

Format

Paperback

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