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Customer Service in Tourism and Hospitality

Paperback • 2017 • 1. edition

Customer Service in Tourism and Hospitality

By Simon (University of South Carolina) Hudson, Louise (freelance journalist specializing in sport and travel writing) Hudson

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About the book

A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.

Customer services

Book details

ISBN

9781911396468

Publisher

Goodfellow Publishers Limited

Published year

2017

Language

Edition

1

Original title

Customer Service in Tourism and Hospitality

Format

Paperback

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