Call Center Management On Fast Forward: Succeeding in the new era of customer relationships

Customer Relationship Management Concepts, Applications and Technologies

Daniel D. Prior

The Customer of the Future 10 Guiding Principles for Winning Tomorrow's Business

Blake Morgan

Customer Relationship Management

Australia) Buttle Francis (Francis Buttle Associates

Contemporary Management

Gareth R.

Tools and Weapons

Brad Smith

CUSTOMER SERVICE SKILLS FOR SUCCESS

Robert Lucas

The Customer Centricity Playbook

Peter Fader

Customer Impact Agenda

Phil Winters

Sales Force Management

USA) Johnston Mark W. (Rollins College

Humble Consulting: How to Provide Real Help Faster

Edgar H. Schein

The New Rules of Sales and Service

David Meerman Scott

Integrated marketing communications

Chitty

Customer Service - Skills for success

Robert W. Lucas

Key Account Management

Peter Cheverton

Management in Minutes

Philippa Anderson

Customer Service A Practical Approach Sixth Edition

Elaine K. Harris

Sales Force Management. Leadership, Innovation, Technology

Mark Allard-Will

The Effortless Experience Conquering the New Battleground for Customer Loyalty

Matthew Dixon

Marketing Management

Kotler Keller

Contemporary direct and interactive marketing

Lisa Spiller

Strategic Management

Frank Rothaermel

Customer Service Management Training 101

EVENSON, Renee

Customer Relationship Management concepts and technologies

Francis Buttle

Strategic Customer Service

John Thomas Aalstad

Amazon.com Services Marketing: Integrating Customer Focus Across the Firm

Valerie Zeithalm, Mary Jo Bitner, Dwayne Gremler

CRM at the Speed of Light

Paul Greenberg

Marketing Management 13th edition

Philip Kotler

Management of a Sales Force

Rosann L. Spiro

Selling Today Creating Customer Value

Gerald L. Manning

Customer Equity Management

Roland Ahlstrand

Coaching for improved work performance

Ferdinand F.

Service Level Management Customer Focused

Jan Niessen

Business marketing strategy : cases, concepts, and applications

V. Kasturi Rangan

Managing Customer Value Creating Quality and Service That Customers Can See

Bradley T. Gale

The Quick and Easy Way to Effective Speaking

Dale Carnegie

Digital Marketing

Alan Charlesworth