Quality and preformance excellence

Management control systems: Performance measurement, evaluation and incentives

Kenneth A. Merchant

Managing for Quality and Performance Excellence

James R.

Lean Production for Competitive Advantage

USA) Nicholas John (Loyola University Chicago Illinois

The Business of Excellence

Justin Hughes

McLaughlin & Kaluzny's Continuous Quality Improvement in Health Care

Julie K. Johnson

CUSTOMER SERVICE SKILLS FOR SUCCESS

Robert Lucas

Managing Innovation: Integrating Technological, Market and Organizational Change

Joe Tidd

Management control systems

Kenneth Abrahamsson

Operations Management

Alistair Brandon-Jones

Quality Investing

Lawrence A. Cunningham

Quality and performance excellence

James R.Evans

In Pursuit of Excellence

Terry Orlick

Lean Enterprise: How High Performance Organizations Innovate at Scale

Jez Humble

Quality Management for Organizational Excellence: Introduction to Total Quality

David L. Goetsch

Project Quality Management

Kenneth Rose

Performance Management

Aubrey C.

Strategic Management

Frank Rothaermel

Quality & Performance Excellence

James R. Evans

Quality Inspired Management The Key to Sustainability

C. Harold Aikens

Gaining and sustaining competitive advantage

Jaynal. Abedin

Management Theory and Practice

Gerald A. Cole

The Improvement Guide A Practical Approach to Enhancing Organizational Performance

Gerald J. Langley

Managing the Unexpectes. Resilient Performanc…

Karl E. Aakre

Managing quality

Foster, S. Thomas

Improving Production with Lean Thinking

Santos, Javier

Mastering Statistical Process Controll

Tim Stapenhurst

PROJECT MANAGEMENT a Strategic planning approach

Paul Kock (De)

TQM

John S.

Performance Management Changing Behavior that Drives Organizational Effectiveness

Aubrey C. Daniels

Achieving Software Quality Through Teamwork

Isabel. Evans

Performance Coaching The Handbook for Managers, HR Professionals and Coaches

Angus McLeod

Quality Software Project Management

Robert T. Futrell

Financial Performance

Marc Bertoneche

Management Accounting

Ralph Adler

ISO 9000 and Beyond

H. James Harrington

Total quality management

Oakland, John S.

Managing Customer Value Creating Quality and Service That Customers Can See

Bradley T. Gale

A Passion for Excellence The Leadership Difference

Thomas J. Peters