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This is Service Design Doing

Paperback • 2018 • 1. edition

This is Service Design Doing

By Marc Stinkdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider

7 Ratings • 4.7 of 5

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About the book

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across discipli...Show more

Book details

ISBN

9781491927182

Publisher

O'Reilly Media, Inc, USA

Published year

2018

Language

Edition

1

Original title

This is Service Design Doing

Format

Paperback

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Reviews · 0

7 Ratings • 4.7 of 5

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