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Customer Service A Practical Approach Sixth Edition

Hardcover • 2014 • English

Customer Service A Practical Approach Sixth Edition

By Elaine K. Harris

0 Ratings • 0.0 of 5

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About the book

"The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the cust...Show more

Economics, Finance, Business and Management

Book details

Published year

2014

Language

English

Original title

Customer Service A Practical Approach Sixth Edition

Format

Hardcover

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