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Customer Service Skills for Success

Pocket • 2022 • Engelsk • 8. utgave

Customer Service Skills for Success

Av Robert W. Lucas

1 vurderinger • 5.0 av 5

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Om boken

Lucas’ top-selling and award-winning Customer Service 8e has been revised to reflect the demands of customer service today. Chapters are divided into three parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, and 3) Building and Maintaining Relationships, and Retaining Customers. Throughout the text, readers discover tips for implementing proven customer service strategies, case scenarios, and activities to help apply concepts to real-world situations. Cus...Vis mer

Salg og markedsføring
Organisasjonsteori og organisasjonsutvikling

Om boken

ISBN

9781265037536

Forlag

McGraw Hill

Publiseringsår

2022

Språk

Engelsk

Utgave

8

Originaltittel

Customer Service Skills for Success

Format

Pocket

Frakt og retur

Frakt

Brukte bøker sendes av selgeren. Forventet leveringstid etter pakken er sendt er 2-4 dager.

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Kontakt selgeren etter levering.

Omtaler · 0

1 vurderinger • 5.0 av 5

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