Customer Service in Tourism and Hospitality

Customer Relationship Management Concepts, Applications and Technologies

Daniel D. Prior

Customer Service Skills for Success

Robert W. Lucas

Essentials of tourism

Chris cooper

Tourism

Stephen J. Page

Tourism Information Technology

Australia) Benckendorff Pierre (University of Queensland

Tourism Management

UK) Page Stephen J. (University of Hertfordshire

Customer Relationship Management

Australia) Buttle Francis (Francis Buttle Associates

Strategic Management for Hospitality and Tourism

USA) Okumus Fevzi (University of Central Florida

Tourism the business of hospitality and travel

Roy A. Cook

Marketing and Managing Tourism Destinations

Alastair M. Morrison

Consumer Behaviour in Tourism

UK) Horner Susan (University of Plymouth

Social Media in Travel, Tourism and Hospitality

Evangelos Christou

Services Marketing: Integrating Customer Focus Across the Firm

Alan Wilson

Information and Communication Technologies in Tourism 2016

Alessandro (EDT) Inversini

Service marketing

Alan Wilson

Essentials of tourism second edition

Christopher Cooper

Customer Service - Skills for success

Robert W. Lucas

Customer Service A Practical Approach Sixth Edition

Elaine K. Harris

Marketing for Hospitality and Tourism

Kitler Bowen

Customer Service A Practical Approach

Elaine K. Harris

Current research in hospitality and tourism

Trude Furunes

Marketing in travel and tourism

Victor T

Tourism A Modern Synthesis

Stephen Page

Customer Relationship Management concepts and technologies

Francis Buttle

Transport and Tourism

Stephen J. Page

Tourism principles and practice

Chris Cooper

Consumer behavior in tourism

John Swarbrooke

Tourism Rethinking the Social Science of Mobility

C. Michael Hall

Service quality management

Jay kandampully

Tourism Marketing Service and Quality Management Perspectives

Eric Laws