Customer Service - Skills for success

Customer Relationship Management Concepts, Applications and Technologies

Daniel D. Prior

Leadership

Peter G.

The skilled helper

Gerard Egan, Robert J. Reese

Organizational behavior

Christopher P.

Corporate communication

Joep Cornelissen

Research Methods for Business a skill building approach

Roger Bougie og Uma Sekaran

Selling and sales management

David Jobber

Customer Relationship Management

Australia) Buttle Francis (Francis Buttle Associates

Organizational Behavior A skill-building approach

Christopher P.

Contemporary Management

Gareth Abrahams

Improve Your Communication Skills

Alan Barker

CUSTOMER SERVICE SKILLS FOR SUCCESS

Robert Lucas

Human resource management

Robert N. Lussier

Handbook of Competence and Motivation, Second Edition

Customer Service in Tourism and Hospitality

Simon (University of South Carolina) Hudson

Business Communication Essentials

Bovee

The rules of sales and service

David Scott

Writing & speaking for business

"William H.

Customer Service A Practical Approach Sixth Edition

Elaine K. Harris

Customer Service A Practical Approach

Elaine K. Harris

Fundamentals of selling

Charles M.

skills in neighbourhood work

Paul Henderson

Services Marketing

Alan Wilson

Customer Service Management Training 101

EVENSON, Renee

Control Systems Engineering

Norman S.

A guide to service desk concepts

Donna Knapp

Consumer Behavior

Leon Schiffman

Customer Relationship Management concepts and technologies

Francis Buttle

Amazon.com Services Marketing: Integrating Customer Focus Across the Firm

Valerie Zeithalm, Mary Jo Bitner, Dwayne Gremler

Strategic Customer Service

John Thomas Aalstad

The Handbook of Communication Skills

Owen Hargie

Service Level Management Customer Focused

Jan Niessen

Understanding Consumer Behavior

J. Paul Peter

Informations Systems for Managers

George W.

Skills for Success

Soundview Editorial Staff

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THOMAS ERIKSON