Customer Service - Skills for success

Customer Relationship Management Concepts, Applications and Technologies

Daniel D. Prior

Leadership

Peter G.

Organizational behavior

Christopher P.

Corporate communication

Joep Cornelissen

Research Methods for Business a skill building approach

Roger Bougie og Uma Sekaran

Customer Relationship Management

Australia) Buttle Francis (Francis Buttle Associates

Organizational Behavior A skill-building approach

Christopher P.

SURROUNDED BY IDIOTS

THOMAS ERIKSON

Contemporary Management

Gareth Abrahams

Improve Your Communication Skills

Alan Barker

CUSTOMER SERVICE SKILLS FOR SUCCESS

Robert Lucas

Human resource management

Robert N. Lussier

Handbook of Competence and Motivation, Second Edition

Customer Service in Tourism and Hospitality

Simon (University of South Carolina) Hudson

Business Communication Essentials

Bovee

Essentials of contemporary management

Gareth R.

Writing & speaking for business

"William H.

Customer Service A Practical Approach

Elaine K. Harris

Fundamentals of selling

Charles M.

Services Marketing

Alan Wilson

Customer Service Management Training 101

EVENSON, Renee

Business Communication Building Critical Skills

Kitty O. Locker

Control Systems Engineering

Norman S.

A guide to service desk concepts

Donna Knapp

Consumer Behavior

Leon Schiffman

Customer Relationship Management concepts and technologies

Francis Buttle

Strategic Customer Service

John Thomas Aalstad

Amazon.com Services Marketing: Integrating Customer Focus Across the Firm

Valerie Zeithalm, Mary Jo Bitner, Dwayne Gremler

Leadership Brands

Dave Ulrich og Norm Smallwood

The Handbook of Communication Skills

Owen Hargie

Up Your Service! Insights

Ron Kaufman

Service Level Management Customer Focused

Jan Niessen

Understanding Consumer Behavior

J. Paul Peter

Keeping Customers in Good Times & Bad

Ronald A. Nykiel Ph.D

Informations Systems for Managers

George W.

Skills for Success

Soundview Editorial Staff