Customer Service Management Training 101

Customer Relationship Management Concepts, Applications and Technologies

Daniel D. Prior

Service Management

Sanjeev Bordoloi

Becoming A Master Manager

Rober E. Quinn

The Customer of the Future 10 Guiding Principles for Winning Tomorrow's Business

Blake Morgan

Tools and Weapons

Brad Smith

Customer Relationship Management

Australia) Buttle Francis (Francis Buttle Associates

Selling and sales management

David Jobber

Organizational Behavior A skill-building approach

Christopher P.

CUSTOMER SERVICE SKILLS FOR SUCCESS

Robert Lucas

Service Management: Operations, Strategy, Information Technology

James Fitzsimmons

This is Service Design Doing

Marc Stinkdorn

Customer Service in Tourism and Hospitality

Simon (University of South Carolina) Hudson

Customer Service - Skills for success

Robert W. Lucas

Management in Minutes

Philippa Anderson

Customer Service A Practical Approach

Elaine K. Harris

Customer Service A Practical Approach Sixth Edition

Elaine K. Harris

Fundamentals of selling

Charles M.

Retailing Management

Levy/Weitz/grewal

Performance Management

Aubrey C.

Call Center Management On Fast Forward

Brad Cleveland

Marketing Management

Kotler Keller

Service Operations Management - Improving Ser…

Robert Johnston,

Uplifting Service The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

Ron Kaufman

On Managing Yourself

Harvard Business

Operations Management - An integrated approach

R Dan Reid, Nada R. Sanders

Strategic Customer Service

John Thomas Aalstad

Customer Relationship Management concepts and technologies

Francis Buttle

Amazon.com Services Marketing: Integrating Customer Focus Across the Firm

Valerie Zeithalm, Mary Jo Bitner, Dwayne Gremler

Rethinking Sales Management A Strategic Guide for Practitioners

Beth Rogers

Management Control Systems

Robert Newton Anthony

Selling Today Creating Customer Value

Gerald L. Manning

Customer Equity Management

Roland Ahlstrand

Service Management Operations, Strategy, and Information Technology

James A. Fitzsimmons

Service quality management

Jay kandampully

Successful Manager’s Handbook

Susan H. Gebelein

Service Level Management Customer Focused

Jan Niessen

On Great Service A Framework for Action

Leonard L. Berry

Managing Customer Value Creating Quality and Service That Customers Can See

Bradley T. Gale