Om boken
Recipient of the 217 Textbook & Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States.The 7th edition addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related...Vis mer
Om boken
ISBN
9781260092509
Forlag
McGraw-Hill Education
Publiseringsår
2018
Språk
Utgave
1
Originaltittel
CUSTOMER SERVICE SKILLS FOR SUCCESS
Format
Frakt og retur
Frakt
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