Up Your Service! Insights: True Stories of Winners & Losers in the Quest for Superior Service

Autentisk nærværende ledelse

Eva Holm Hertel

Startup CXO

Matt Blumberg

The Social CEO

Damian Corbet

Entrepreneurship

William D. Bygrave

CUSTOMER SERVICE SKILLS FOR SUCCESS

Robert Lucas

The Business of Excellence

Justin Hughes

The Employee Experience Advantage

Jacob Morgan

The Fix

Liam Vaughan

Humble Consulting: How to Provide Real Help Faster

Edgar H. Schein

Wisdom in leadership

Craig Hamilton

Winners

Alastair Campbell

Uplifting Leadership : How Organizations, Teams, and Communities Raise Performance

Andy. Hargreaves

Insight Selling : Surprising Research on What Sales Winners Do Differently

Mike. Schultz

Business Secrets from the Bible

Rabbi Daniel Lapin

Why Quitters Win

Nick Tasler

The Effortless Experience Conquering the New Battleground for Customer Loyalty

Matthew Dixon

Serviceledelse - veien til fornøyde kunder

Kjell-Ragnar Berge

Uplifting Service The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

Ron Kaufman

The leader who had no title

Robin S. Sharma

Starting a Business

The breakthrough company

Keith R.

Leadership Brands

Dave Ulrich og Norm Smallwood

The Secret What Great Leaders Know - and Do

Kenneth H. Blanchard

You Don't Need a Title to Be a Leader

Sanborn, Mark

Winning

Jack Welch

Inte hur bra du är utan hur bra du vill bli en bästsäljare

Paul Arden

The Servant Leader

Kenneth Blanchard

Ledelse som et mellommenneskelig forhold

Cato Wadel

Positioning: The battle for your mind

Al Ries,

Vekk entusiasmen!

James M. Kouzes

Life Is Short-Don't Blow It: Finding Success at Work & at Home

True Professionalism

David H. Maister

The Wisdom of Teams Creating the High-performance Organization

Jon R. Katzenbach

Defining Moments

Joseph L.

Managing Customer Value Creating Quality and Service That Customers Can See

Bradley T. Gale

A Great Place to Work

Robert Levering

Suverent lederskap

Tom Peters

Bli en bedre leder

Alfred Tack

The Meaning Revolution

Fred Kofman