The Effortless Experience Conquering the New Battleground for Customer Loyalty

Endless Customers A Proven System to Build Trust, Drive Sales, and Become the Market Leader

Marcus Sheridan

The New Science of Customer Relationships Delivering the One-to-One Promise With AI

Thomas H. Davenport

The JOLT Effect How High Performers Overcome Customer Indecision

Matthew Dixon

Experience, Inc. Why Companies That Uncover Purpose, Create Connection, and Celebrate Their People Will Triumph

Jill Popelka

Customer Service Skills for Success

Robert W. Lucas

Account-Based Growth Unlocking Sustainable Value Through Extraordinary Customer Focus

Bev Burgess

The Trusted Advisor

David H. Maister

The Cult of the Customer Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Shep Hyken

The experience economy

B.Joseph Pine, James H. Gilmore

Startup CEO A Field Guide to Scaling Up Your Business (Techstars)

Matt Blumberg

The Customer of the Future 10 Guiding Principles for Winning Tomorrow's Business

Blake Morgan

Marketing Rebellion The Most Human Company Wins

Mark W. Schaefer

The ownership quotient

James C. Abegglen

Customer Understanding

Annette Franz

Nine Lies About Work

Marcus Buckingham

The Startup's Guide to Customer Success How to Champion the Customer at Your Company

Jennifer Chiang

The Customer Centricity Playbook

Peter Fader

This is Service Design Doing

Marc Stinkdorn

Farm Don't Hunt The Definitive Guide to Customer Success

Guy Nirpaz

The New Rules of Sales and Service

David Meerman Scott

The Challenger Customer Selling to the Hidden Influencer Who Can Multiply Your Results

Brent Adamson

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Ben Reason

Inbound Marketing : Attract, Engage, and Delight Customers Online

Brian. Halligan

Do It! Marketing

David Newman

Brand Thinking and Other Noble Pursuits

Debbie Millman

Experience Design: A Framework for Integrating Brand, Experience, and Value

Patrick Newbery

Uplifting Service The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

Ron Kaufman

The Advantage: Why Organizational Health Trumps Everything Else In Business

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

Carmine Gallo

All In: How the Best Managers Create a Culture of Belief and Drive Big Results

Adrian Gostick

The Challenger Sale

Matthew Dixon

Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

Patrick M. Lencioni

Strategic Customer Service

John Thomas Aalstad

The Secret What Great Leaders Know - and Do

Kenneth H. Blanchard

What Customers Want

Ulwick, Anthony

The Ten Faces of Innovation IDEO's Strategies for Beating the Devil's Advocate and Driving Creativity Throughout Your Organization

Tom Kelley

The Leadership Pill

Marc Muchnick

On Great Service A Framework for Action

Leonard L. Berry

Managing Customer Value Creating Quality and Service That Customers Can See

Bradley T. Gale

The new leaders

Daniel Goleman