Om boken
Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States.Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service. The text begins with a macro view of what cus...Vis mer
Om boken
ISBN
9781259252945
Forlag
McGraw-Hill Education
Publiseringsår
2014
Språk
Utgave
1
Originaltittel
Customer Service Skills for Success
Format
Frakt og retur
Frakt
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CUSTOMER SERVICE SKILLS FOR SUCCESS
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