Service Level Management Customer Focused

customer service skills for success

Robert W. Lucas

Service Management

Sanjeev Bordoloi

Services marketing integrating customer focus across the firm

Alan Wilson

Service management an intergrated approach th…

Paul Gemmel

The Customer of the Future 10 Guiding Principles for Winning Tomorrow's Business

Blake Morgan

Customer Relationship Management

Australia) Buttle Francis (Francis Buttle Associates

This is Service Design Doing

Marc Stinkdorn

Services Marketing

Valarie A. Zeithaml

This Is Service Design Methods

Marc Stickdorn

Service Management: Operations, Strategy, Information Technology

James Fitzsimmons

Top Tasks

Gerry McGovern

Customer Impact Agenda

Phil Winters

Services Marketing: Integrating Customer Focus Across the Firm

Alan Wilson

Service Innovation

Anders Gustafsson

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Ben Reason

Customer Service - Skills for success

Robert W. Lucas

Customer Service A Practical Approach

Elaine K. Harris

Quality and preformance excellence

James Acaster

Customer Service A Practical Approach Sixth Edition

Elaine K. Harris

Serviceledelse - veien til fornøyde kunder

Kjell-Ragnar Berge

Call Center Management On Fast Forward

Brad Cleveland

Service Operations Management - Improving Ser…

Robert Johnston,

Customer Service Management Training 101

EVENSON, Renee

A guide to service desk concepts

Donna Knapp

Strategic Customer Service

John Thomas Aalstad

Amazon.com Services Marketing: Integrating Customer Focus Across the Firm

Valerie Zeithalm, Mary Jo Bitner, Dwayne Gremler

Customer Relationship Management concepts and technologies

Francis Buttle

Services Marketing - Integrating Customer Focus Across the Firm

Alan Wilson

Service Management Operations, Strategy, Information Technology

James A. Fitzsimmons

IT Service Management

Jan van Bon

Service Management Operations, Strategy, and Information Technology

James A. Fitzsimmons

Lean six sigma for service

MICHAEL ALFIERI

Service quality management

Jay kandampully

Kunde for livet

Carl Sewell

On Great Service A Framework for Action

Leonard L. Berry

Managing Customer Value Creating Quality and Service That Customers Can See

Bradley T. Gale