The CRM Handbook A Business Guide to Customer Relationship Management

The New Science of Customer Relationships Delivering the One-to-One Promise With AI

Thomas H. Davenport

Customer Relationship Management Concepts, Applications and Technologies

Daniel D. Prior

Experience, Inc. Why Companies That Uncover Purpose, Create Connection, and Celebrate Their People Will Triumph

Jill Popelka

The JOLT Effect How High Performers Overcome Customer Indecision

Matthew Dixon

Account-Based Growth Unlocking Sustainable Value Through Extraordinary Customer Focus

Bev Burgess

The Cult of the Customer Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Shep Hyken

Customer Understanding

Annette Franz

Customer Relationship Management

Australia) Buttle Francis (Francis Buttle Associates

The Customer of the Future 10 Guiding Principles for Winning Tomorrow's Business

Blake Morgan

The Startup's Guide to Customer Success How to Champion the Customer at Your Company

Jennifer Chiang

The Customer Centricity Playbook

Peter Fader

Top Tasks

Gerry McGovern

Implementing Key Account Management

Dr Javier Marcos

The Leader's Guide to Presenting

Tom Bird

The Big Book of Dashboards: Visualizing Your Data Using Real-World Business

Infonomics

Douglas B Laney

Farm Don't Hunt The Definitive Guide to Customer Success

Guy Nirpaz

The New IT: How Technology Leaders are Enabling Business Strategy in the Digital Age

Jill Dyche

The Challenger Customer Selling to the Hidden Influencer Who Can Multiply Your Results

Brent Adamson

When Digital Becomes Human

Steven Van Belleghem

Customer Service A Practical Approach

Elaine K. Harris

Customer Service A Practical Approach Sixth Edition

Elaine K. Harris

The Effortless Experience Conquering the New Battleground for Customer Loyalty

Matthew Dixon

Do It! Marketing

David Newman

MLM CPR - Restart the Heart, and pump life into your dreams

Jordan Adler

Call Center Management On Fast Forward

Brad Cleveland

The Challenger Sale

Matthew Dixon

Future Ready How to Master Business Forecasting

Steve Morlidge

Configuration Management Best Practices Practical Methods that Work in the Real World

Bob Aiello

CRM at the Speed of Light

Paul Greenberg

Customer Relationship Management concepts and technologies

Francis Buttle

Selling Today Creating Customer Value

Gerald L. Manning

Rethinking Sales Management A Strategic Guide for Practitioners

Beth Rogers

Must-win Battles Creating the Focus You Need to Achieve Your Key Business Goals

J. Peter Killing

What Customers Want

Ulwick, Anthony

The Brand Gap How to Bridge the Distance Between Business Strategy and Design

Marty Neumeier

Executive Coaching Practices & Perspectives

Catherine Fitzgerald

Customer-centric Product Definition: The Key to Great Product Development

Sheila Mello

Managing Customer Value Creating Quality and Service That Customers Can See

Bradley T. Gale