Customer Communities Engage and Retain Customers to Build the Future of Your Business

The New Science of Customer Relationships Delivering the One-to-One Promise With AI

Thomas H. Davenport

Leadership Is Personal How Community and Culture Lead to Business Success

Brad Mahon

Endless Customers A Proven System to Build Trust, Drive Sales, and Become the Market Leader

Marcus Sheridan

Customer Relationship Management Concepts, Applications and Technologies

Daniel D. Prior

In Good Conscience Do the Right Thing While Building a Profitable Business

Nicholas Ind

Marketing Made Simple A Step-By-Step StoryBrand for Any Business

Donald Miller

Net Positive How Courageous Companies Thrive by Giving More Than They Take

Paul Polman

Empowered

Marty Cagan

The Cult of the Customer Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Shep Hyken

The Customer of the Future 10 Guiding Principles for Winning Tomorrow's Business

Blake Morgan

Groundswell

The Startup's Guide to Customer Success How to Champion the Customer at Your Company

Jennifer Chiang

The Corporate Startup How Established Companies Can Develop Successful Innovation Ecosystems

Tendayi Viki

Coach Your Team

Liz Hall

Customer Understanding

Annette Franz

The ownership quotient

James C. Abegglen

The Amazon Management System The Ultimate Digital Business Engine That Creates Extraordinary Value for Both Customers and Shareholders

Ram Charan

The Customer Centricity Playbook

Peter Fader

Exponential Growth Do You Know the Exponential Growth Secrets?

Mike Mastroyiannis

Trust Inc.

Matthew Yeomans

Sense & Respond

Jeff Gothelf

Farm Don't Hunt The Definitive Guide to Customer Success

Guy Nirpaz

Building Successful Online Communities

Carnegie Mellon University) Kraut Robert E. (Herbert A. Simon Professor of Human Computer Interaction

When Digital Becomes Human

Steven Van Belleghem

The Engaged Leader A Strategy for Your Digital Transformation

Charlene Li

Marketing Ethics & Society

The Culture Engine

S. Chris Edmonds

The Power of Customer Misbehavior Drive Growth and Innovation by Learning from Your Customers

M. Fisher

Experience Design : A Framework for Integrating Brand, Experience, and Value

Patrick. Newbery

The Effortless Experience Conquering the New Battleground for Customer Loyalty

Matthew Dixon

The Intention Economy When Customers Take Charge

Doc Searls

Who Cares Wins Why Good Business is Better Business

David Jones

Relationship Marketing

Martin Christopher

Relationship Marketing Exploring Relational Strategies in Marketing

John Egan

Marketing 3.0 From Products to Customers to the Human Spirit

Philip Kotler

Customer Relationship Management concepts and technologies

Francis Buttle

Selling Today Creating Customer Value

Gerald L. Manning

Building a Better Business The Key to Future Marketing, Management and Motivation

Patrick Dixon

Managing Customer Value Creating Quality and Service That Customers Can See

Bradley T. Gale

Keeping Customers in Good Times & Bad

Ronald A. Nykiel Ph.D