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On Great Service A Framework for Action

Hardcover • 1995 • English

On Great Service A Framework for Action

By Leonard L. Berry

0 Ratings • 0.0 of 5

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About the book

Improving service quality has finally become a top priority of management today, yet according to service quality expert Leonard Berry only a handful of companies have managed to determine exactly what to improve and how to improve it. For the past two years, Berry studied dozens of companies of all sizes renowned for their capacity to deliver what they promise and more. From his on-site observation of the strategies and practices of such companies as Mary Kay Cosmetics, Tattered Cover Book Stor...Show more

Book details

ISBN

9780029185551

Publisher

Free Press

Published year

1995

Language

English

Original title

On Great Service A Framework for Action

Format

Hardcover

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0 Ratings • 0.0 of 5

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