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Service Design and Service Thinking in Healthcare and Hospital Management

Hardcover • 2019 • 1. edition

Service Design and Service Thinking in Healthcare and Hospital Management

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About the book

This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainabl...Show more

Medical administration and management

Book details

ISBN

9783030007485

Publisher

Springer Nature Switzerland AG

Published year

2019

Language

Edition

1

Original title

Service Design and Service Thinking in Healthcare and Hospital Management

Format

Hardcover

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