This is Service Design Doing

Pocket • 2018

This is Service Design Doing

Av

Marc Stinkdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider

2 vurderinger • 4.0 av 5

















Om boken

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across discipli...Vis mer

ISBN

9781491927182

Forlag

O'Reilly Media, Inc, USA

Publiseringsår

2018

Språk

Engelsk

Originaltittel

This is Service Design Doing

Format

Pocket

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2 vurderinger • 4.0 av 5

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