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The ownership quotient

Pocket • 2019

The ownership quotient

Av James C. Abegglen

1 vurderinger • 4.0 av 5

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Om boken

Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit such enthusiasm for their organization that they infect countless customers with similar satisfaction, loyalty, and dedication. Customer-owners are in turn so satisfied with their experience that they relate their stories to others,...Vis mer

Om boken

ISBN

9781422110232

Publiseringsår

2019

Språk

Originaltittel

The ownership quotient

Format

Pocket

Frakt og retur

Frakt

Brukte bøker sendes av selgeren. Forventet leveringstid etter pakken er sendt er 2-4 dager.

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Omtaler · 0

1 vurderinger • 4.0 av 5

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