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Om boken
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit such enthusiasm for their organization that they infect countless customers with similar satisfaction, loyalty, and dedication. Customer-owners are in turn so satisfied with their experience that they relate their stories to others,...Vis mer
Om boken
ISBN
9781422110232
Publiseringsår
2019
Språk
Originaltittel
The ownership quotient
Format
Frakt og retur
Frakt
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