On Great Service A Framework for Action

Making Organizational Culture Great

Chatman, Jennifer

Endless Customers A Proven System to Build Trust, Drive Sales, and Become the Market Leader

Marcus Sheridan

Customer Service Skills for Success

Robert W. Lucas

Good Services Decoding the Mystery of What Makes a Good Service

Louise Downe

This is Service Design Doing

Marc Stinkdorn

The Harvard Business Review Leader's Handbook

Ron Ashkenas

This Is Service Design Methods

Marc Stickdorn

The Leadership Contract

Vince Molinaro

Service Innovation

Anders Gustafsson

Strategy That Works

Paul Leinwand

The 4 Disciplines of Execution: Achieving Your Wildly Important Goals

Sean Covey

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Ben Reason

The Service Innovation Handbook

Lucy Kimbell

Quality and performance excellence

James R.Evans

The Challenger Customer Selling to the Hidden Influencer Who Can Multiply Your Results

Brent Adamson

Customer Service A Practical Approach

Elaine K. Harris

Quality and preformance excellence

James Acaster

Customer Service A Practical Approach Sixth Edition

Elaine K. Harris

The Effortless Experience Conquering the New Battleground for Customer Loyalty

Matthew Dixon

Experience Design: A Framework for Integrating Brand, Experience, and Value

Patrick Newbery

Serviceledelse - veien til fornøyde kunder

Kjell-Ragnar Berge

Uplifting Service The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

Ron Kaufman

All In: How the Best Managers Create a Culture of Belief and Drive Big Results

Adrian Gostick

The Advantage: Why Organizational Health Trumps Everything Else In Business

Strategic Management

Frank Rothaermel

The Challenger Sale

Matthew Dixon

Customer Service Management Training 101

EVENSON, Renee

Quality Inspired Management The Key to Sustainability

C. Harold Aikens

Revenue Management in Service Organizations

Paul Rouse

Leading at a higher level

Ken Blanchard

Strategic Customer Service

John Thomas Aalstad

Reframing Organizations

Lee G. Bolman

The Secret What Great Leaders Know - and Do

Kenneth H. Blanchard

Rethinking Sales Management A Strategic Guide for Practitioners

Beth Rogers

Foodservice Organizations A Managerial and Systems Approach

Marian C. Spears

The Servant Leader

Kenneth Blanchard

Service quality management

Jay kandampully

Designing Organizations

Galbraith, Jay R.

Service Level Management Customer Focused

Jan Niessen

Managing Customer Value Creating Quality and Service That Customers Can See

Bradley T. Gale