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Service Management: Operations, Strategy, Information Technology

Pocket • 2018 • 1. utgave

Service Management: Operations, Strategy, Information Technology

Av James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi

0 vurderinger • 0.0 av 5

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Om boken

The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capa...Vis mer

Næringsvirksomhet, administrasjon og ledelse

Om boken

ISBN

9781260092424

Forlag

McGraw-Hill Education

Publiseringsår

2018

Språk

Utgave

1

Originaltittel

Service Management: Operations, Strategy, Information Technology

Format

Pocket

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Frakt

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Omtaler · 0

0 vurderinger • 0.0 av 5

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