Innbundet • 2014 • Engelsk

Customer Service A Practical Approach Sixth Edition

Av Elaine K. Harris

0 vurderinger • 0.0 av 5

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Om boken

"The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the cust...Vis mer

Økonomi, finans, næringsliv og ledelse

Om boken

Publiseringsår

2014

Språk

Engelsk

Originaltittel

Customer Service A Practical Approach Sixth Edition

Format

Innbundet

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