Service quality management : In hospitality, tourism, and leisure

Service Management

Sanjeev Bordoloi

Essentials of tourism

Chris cooper

Introduction to Hospitality

John Walker

Tourism the business of hospitality and travel

Roy A. Cook

Service Management: Operations, Strategy, Information Technology

James Fitzsimmons

Marketing and Managing Tourism Destinations

Alastair M. Morrison

Customer Service in Tourism and Hospitality

Simon (University of South Carolina) Hudson

Modern Hotel Operations Management

Michael Chibili

Tourism Management

David Weaver

Service marketing

Alan Wilson

Mastering Hospitality Management Modern Competencies and Approaches to Successful Hospitality Management

Søren Brøns-Poulsen

Information and Communication Technologies in Tourism 2016

Alessandro (EDT) Inversini

Check-In Check-Out

Gary Vallen

Quality Management for Organizational Excellence: Introduction to Total Quality

David L. Goetsch

Marketing for hospitaliy and tourism

Philip R Kotler

Marketing for Hospitality and Tourism

Kitler Bowen

Strategic management for hospitality and tourism

Fevis Okumus,

Services Marketing

Alan Wilson

Current research in hospitality and tourism

Trude Furunes

Tourism

Roy A.

Marketing in travel and tourism

Victor T

Hospitality Strategic Management Concepts and Cases

Cathy A. Enz

Service Management Operations, Strategy, Information Technology

James A. Fitzsimmons

Foodservice Organizations A Managerial and Systems Approach

Marian C. Spears

Consumer behavior in tourism

John Swarbrooke

Consumer behaviour in tourism

John Swarbrooke

Hotel Babylon

Imogen Edward-Jones

Research Methods in Service Industry Management

Nick Johns

The Management of Foodservice Operations

Peter Jones

Gjestebehandling

Kjell E. Innli

Tourism Marketing Service and Quality Management Perspectives

Eric Laws

Tourism planning

Edward Inskeep

Progress in Tourism, Recreation and Hospitality Management

C. P. Cooper

Service with a Smile

Alice Berg