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© 2026 Bookis AS

English

Assessing Service Quality

Paperback • 2015 • 1. edition

Assessing Service Quality

By Peter Hernon, Ellen Altman, Robert Dugan

0 Ratings • 0.0 of 5

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About the book

Technological progress has meant that the old measures of service quality no longer apply. If libraries are to succeed, they must see themselves in competition with other institutions and sources of information, especially the Web, and make customers feel welcome and valued. This classic book is brought fully up to date as Peter Hernon and Ellen Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets...Show more

Book details

ISBN

9781783300594

Publisher

Facet Publishing

Published year

2015

Language

Edition

1

Original title

Assessing Service Quality

Format

Paperback

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