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Paperback • 2009 • English • 1. edition
By Judith S. Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper
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About the book
A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, an...Show more
Book details
ISBN
9780470440582
Publisher
John Wiley & Sons
Published year
2009
Language
English
Edition
1
Original title
Service Management For Dummies
Format
Paperback
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