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Service Management For Dummies

Paperback • 2009 • English • 1. edition

Service Management For Dummies

By Judith S. Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper

0 Ratings • 0.0 of 5

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About the book

A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, an...Show more

Business strategy
Entrepreneurship / Start-ups
Management and management techniques

Book details

ISBN

9780470440582

Publisher

John Wiley & Sons

Published year

2009

Language

English

Edition

1

Original title

Service Management For Dummies

Format

Paperback

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