Quality Improvement in European Public Services: Concepts, Cases and Commentary

Ways of analyzing teaching quality

Marte Blikstad-Balas

Introduction to Comparative Public Administration Administrative Systems and Reforms in Europe

Sabine Kuhlmann

Introduction to comparative public administration

Sabine Kuhlmann

Understanding Public Leadership

Paul ‘T

McLaughlin & Kaluzny's Continuous Quality Improvement in Health Care

Julie K. Johnson

Theory and Practice of Public Sector Reform

Leading public sector innovation (second edition)

Christian Bason

The Future of Local Government in Europe Lessons from Research and Practice in 31 Countries

Christian Schwab

Researching Quality in Care Transitions International Perspectives

Karina Aase

Advanced Introduction to Public Management and Administration

Christopher Pollitt

Services Marketing: Integrating Customer Focus Across the Firm

Alan Wilson

The Challenge to Change (Innbundet) Reforming Health Care on the Front Line in the United States and the United Kingdom

Rebecca Kolins Givan

Quality and performance excellence

James R.Evans

A Practical Guide to Public Procurement

Abby Semple

Quality Management for Organizational Excellence: Introduction to Total Quality

David L. Goetsch

Assessing legal interpreter quality through testing and certification

Cynthia Giambruno

Quality and preformance excellence

James Acaster

Beyond quality in early childhood education and care

Gunilla Dahlberg

Kvalitetsudvikling i praksis

Jan Mainz

Public Management

Ian. Greener

Public Management Reform A Comparative Analysis - New Public Management, Governance, and the Neo-Weberian State

Christopher Pollitt

European Union: An Historical and Political Survey

Richard McAllister

Transcending New Public Management: The Transformation of Public Sector Reforms

Tom Christensen, Per Laegreid

Computers in Context

Bo Dahlbom

Scandinavian perspectives on management consulting

Steinar Bjartveit

Fra forvaltning til dialog

Hans Chr. Garmann Johnsen

The Essential Public Manager

Christopher Politt

Service quality management

Jay kandampully

The European Union: Dilemmas Of Regional Integration

James A Caporaso

Public Policy and Program Evaluation

Evert Vedung

The quality secret - the right way to manage

William E. conway

Kvalitetsforbedring som håndverk : håndbok for praktikere

Bjarne Berg Wig

Public Sector Management: Theory, Critique and Practice

David McKevitt, Alan Lawton

Valuing Quality in Early Childhood Services : New Approaches to Defining Quality

Peter. Moss

Managing Customer Value Creating Quality and Service That Customers Can See

Bradley T. Gale

The Public Sector Concepts, Models and Approaches

Jan-Erik Lane

Implementing Total Quality Management

Lesley Munro-Faure

Tourism Marketing Service and Quality Management Perspectives

Eric Laws

Comparative Public Policy

Anneliese Dodds

Public Management and Governance

A. G. Bovaird