Customer Service Essentials

Custom Expl Direct Cust Relation

Evans O

Customer Relationship Management Concepts, Applications and Technologies

Daniel D. Prior

Consumer Behavior

Wayne D. Hoyer

Customer Service Skills for Success

Robert W. Lucas

Service Management

Sanjeev Bordoloi

Customer Relationship Management

Australia) Buttle Francis (Francis Buttle Associates

The Customer of the Future 10 Guiding Principles for Winning Tomorrow's Business

Blake Morgan

This is Service Design Doing

Marc Stinkdorn

Africa's Business Revolution

Acha Leke

Customer Service in Tourism and Hospitality

Simon (University of South Carolina) Hudson

Lean Customer Development

Cindy Alvarez

Services Marketing: Integrating Customer Focus Across the Firm

Alan Wilson

Service Innovation

Anders Gustafsson

Customer Service - Skills for success

Robert W. Lucas

The Service Innovation Handbook

Lucy Kimbell

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Ben Reason

Customer Service A Practical Approach

Elaine K. Harris

Fundamentals of selling

Charles M.

Essentials of Marketing

Paul Baines

Services Marketing

Alan Wilson

Call Center Management On Fast Forward

Brad Cleveland

Customer Service Management Training 101

EVENSON, Renee

Relationship Marketing Exploring Relational Strategies in Marketing

John Egan

Customer Relationship Management concepts and technologies

Francis Buttle

Strategic Customer Service

John Thomas Aalstad

Foundations of Marketing

David Jobber

Selling Today Creating Customer Value

Gerald L. Manning

Leadership Brands

Dave Ulrich og Norm Smallwood

Up Your Service! Insights

Ron Kaufman

Service quality management

Jay kandampully

Kunde for livet

Carl Sewell

Service Level Management Customer Focused

Jan Niessen

Managing Customer Value Creating Quality and Service That Customers Can See

Bradley T. Gale

Understanding Consumer Behavior

J. Paul Peter

Keeping Customers in Good Times & Bad

Ronald A. Nykiel Ph.D