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English

Call Center Best Practices - Special operations edition

Paperback • 2001 • English

Call Center Best Practices - Special operations edition

By Prosci

0 Ratings • 0.0 of 5

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About the book

This benchmarking report will enable you to learn effective management practices from other companies and use this information to drive decision-making in your call center. In this report, 271 call centers provide data on the most critical information for successful call center management and operations. The report presents: ·lessons learned by call center managers about their most effective management practices ·operational changes that have the greatest impact on customer satisfaction and oper...Show more

Book details

ISBN

9781930885158

Publisher

ProSci Research

Published year

2001

Language

English

Original title

Call Center Best Practices - Special operations edition

Format

Paperback

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