Paperback • 2020 • English • 5. edition
Service Operations Management Improving Service Delivery
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About the book
Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provi...Show more
Book details
ISBN
9781292064468
Publisher
Pearson
Published year
2020
Language
English
Edition
5
Original title
Service Operations Management Improving Service Delivery
Format
Paperback
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