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Service Operations Management Improving Service Delivery

Paperback • 2020 • English • 5. edition

Service Operations Management Improving Service Delivery

By Robert Johnston, Michael Shulver, Graham Clark, Nigel Slack

0 Ratings • 0.0 of 5

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About the book

Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provi...Show more

Book details

ISBN

9781292064468

Publisher

Pearson

Published year

2020

Language

English

Edition

5

Original title

Service Operations Management Improving Service Delivery

Format

Paperback

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