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© 2026 Bookis AS
English
Norway
Region is based on IP address
Fast delivery with
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© 2026 Bookis AS
English
Norway
Region is based on IP address
Paperback • 2005 • English • 2. edition
By Jan van Bon
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About the book
An introduction to IT service management as well as an introduction to the books in the IT infrastructure library, this manual also serves as a test preparation guide to the Foundation Certificate exam on IT service management. Based on the latest edition of the ITIL books on service support and service delivery, the text encourages discussion and comparison of best practices based on IT managers' own experiences.
Book details
ISBN
9789077212288
Publisher
Van Haren Pub
Published year
2005
Language
English
Edition
2
Original title
IT Service Management
Format
Paperback
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