Lean six sigma for service

Managing for Quality and Performance Excellence

James Evans

Lean retail wholesale

Paul Ackermann

This is Service Design Doing

Marc Stinkdorn

Service Logic

Professor Per Skalen

Services Marketing

Valarie A. Zeithaml

Service Management: Operations, Strategy, Information Technology

James Fitzsimmons

McLaughlin & Kaluzny's Continuous Quality Improvement in Health Care

Julie K. Johnson

CUSTOMER SERVICE SKILLS FOR SUCCESS

Robert Lucas

The Lean Strategy: Using Lean to Create Competitive Advantage, Unleash Innovation, and Deliver Sustainable Growth

Michael Balle

The Lean IT Field Guide

Michael A. Orzen

Customer Service - Skills for success

Robert W. Lucas

Quality and performance excellence

James R.Evans

Quality and preformance excellence

James Acaster

Quality Management for Organizational Excellence: Introduction to Total Quality

David L. Goetsch

Vellykkede Forbedringsprosjekter Ved Hjelp Av Lean Six Sigma - Metoden

Sven H. Danielsen

Service Operations Management - Improving Ser…

Robert Johnston,

This is Lean Resolving the Efficiency Paradox

Niklas Modig

Lean Production for competitive advantage

John P McNicholas

The LEAN SIX SIGMA guide to doing more with less

Mark O.

Amazon.com Services Marketing: Integrating Customer Focus Across the Firm

Valerie Zeithalm, Mary Jo Bitner, Dwayne Gremler

Service Management Operations, Strategy, Information Technology

James A. Fitzsimmons

The six secrets of change

Michael Fullan

Lean For Dummies

Natalie J. Sayer

The McGraw Hill 36 Hour Six Sigma Course

Brue, Greg; Howes, Rod

Microsoft Solutions Framework Essentials

Michael S.V. Turner

Mastering Statistical Process Controll

Tim Stapenhurst

IT Service Management

Jan van Bon

What is Lean Six Sigma?

Dave Rowlands & Bill Kastle Mike George

Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Quality and Speed

John Maxey

Service Management Operations, Strategy, and Information Technology

James A. Fitzsimmons

TQM

John S.

Executive's Guide to Web Services (SOA, Service-Oriented Architecture)

Eric A. Marks

Service quality management

Jay kandampully

Six Sigma

Mikel Harry

Service Level Management Customer Focused

Jan Niessen

On Great Service A Framework for Action

Leonard L. Berry

Managing Customer Value Creating Quality and Service That Customers Can See

Bradley T. Gale