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English

Norway

Region is based on IP address

Service management an intergrated approach th…

Paperback • 2019

Service management an intergrated approach th…

By Paul Gemmel

2 Ratings • 5.0 of 5

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About the book

After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples.

Book details

ISBN

9780273732037

Published year

2019

Language

Original title

Service management an intergrated approach th…

Format

Paperback

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Reviews · 0

2 Ratings • 5.0 of 5

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