Service Management Operations, Strategy, Information Technology

Managing for Quality and Performance Excellence

James Evans

Service Management

Sanjeev Bordoloi

Services Marketing

Jochen Wirtz

Service Operations Management Improving Service Delivery

Robert Johnston

Management control systems

Frank Hartmann

operations management an integrated approach

R. Dan Reid

Service Management: Operations, Strategy, Information Technology

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McLaughlin & Kaluzny's Continuous Quality Improvement in Health Care

Julie K. Johnson

Service management operations, strategy, info…

Fitzimmons James

Quality Management for Organizational Excellence: Introduction to Total Quality

David L. Goetsch

Service Operations Management - Improving Ser…

Robert Johnston,

Operations Management: Theory and Practice

William J Stevenson

Agile project and service management delivering IT services using PRINCE2, ITIL and DSDM Atern

Dorothy J. Tudor

Operations Management - An integrated approach

R Dan Reid, Nada R. Sanders

Operations Management sixth edition

Nigel Slack

Service Management For Dummies

Judith S. Hurwitz

Customer Relationship Management concepts and technologies

Francis Buttle

Managing quality

Foster, S. Thomas

Operations Management An Integrated Goods and Services Approach

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Foodservice Organizations A Managerial and Systems Approach

Marian C. Spears

IT Service Management

Jan van Bon

Service Management Operations, Strategy, and Information Technology

James A. Fitzsimmons

TQM

John S.

Operations management

Russell, Roberta S.

Quality Software Project Management

Robert T. Futrell

Service quality management

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ISO 9000 and Beyond

H. James Harrington

Service Level Management Customer Focused

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Total quality management

Oakland, John S.

Managing Customer Value Creating Quality and Service That Customers Can See

Bradley T. Gale