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Service Management Operations, Strategy, Information Technology

Paperback • 2008 • English • 6. edition

Service Management Operations, Strategy, Information Technology

By James A. Fitzsimmons, Mona J. Fitzsimmons

0 Ratings • 0.0 of 5

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About the book

This title contains current examples from the field of technology. It also covers global operations and the need for continuous improvement in the quality and productivity in the service industry.

Management decision making
Quality Assurance (QA) and Total Quality Management (TQM)
Business process / operations management

Book details

ISBN

9780071263467

Publisher

McGraw-Hill

Published year

2008

Language

English

Edition

6

Original title

Service Management Operations, Strategy, Information Technology

Format

Paperback

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0 Ratings • 0.0 of 5

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