Service Quality in Academic Libraries

Good Services Decoding the Mystery of What Makes a Good Service

Louise Downe

ABC of Quality Improvement in Healthcare

Tim Swanwick

Service Design and Service Thinking in Healthcare and Hospital Management

This is Service Design Doing

Marc Stinkdorn

Service Logic

Professor Per Skalen

McLaughlin & Kaluzny's Continuous Quality Improvement in Health Care

Julie K. Johnson

Services Marketing: Integrating Customer Focus Across the Firm

Alan Wilson

The Service Innovation Handbook

Lucy Kimbell

Quality and performance excellence

James R.Evans

Quality and preformance excellence

James Acaster

Quality Management for Organizational Excellence: Introduction to Total Quality

David L. Goetsch

Customer Service A Practical Approach

Elaine K. Harris

Kvalitetsudvikling i praksis

Jan Mainz

Strategic leadership in the public services

Paul Joyce

The management of Hotel Operations

Peter (Professor of Architecture) Blundell Jones

Services Marketing

Alan Wilson

Quality Inspired Management The Key to Sustainability

C. Harold Aikens

The Atlas of New Librarianship

R. David Lankes

Tjenester som treffer

Kristian Aasbrenn

Library spirit in the Nordic and Baltic countries historical perspectives

Martin Dyrbye

The lean toolbox for service systems

Bicheno, John

Services Mangement

Jay Kandampully

Foodservice Organizations A Managerial and Systems Approach

Marian C. Spears

The value of public libraries

IT Service Management

Jan van Bon

Fra forvaltning til dialog

Hans Chr. Garmann Johnsen

Scandinavian perspectives on management consulting

Steinar Bjartveit

The Ethics of Librarianship : An International Survey

Robert W. Vaagan

Human Resource Management in Service Work

Marek Korczynski

Service quality management

Jay kandampully

Service management

Richard Normann

Research Methods in Service Industry Management

Nick Johns

Kvalitetsutvikling i helsetjenesten

Jane Mikkelsen Kyrkjebø

Service Level Management Customer Focused

Jan Niessen

On Great Service A Framework for Action

Leonard L. Berry

Quality Improvement in European Public Services: Concepts, Cases and Commentary

Christopher Pollitt, Geert Bouckaert

Reference and information services : an introduction

Valuing Quality in Early Childhood Services : New Approaches to Defining Quality

Peter. Moss

Managing Customer Value Creating Quality and Service That Customers Can See

Bradley T. Gale

Tourism Marketing Service and Quality Management Perspectives

Eric Laws