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Assessing Service Quality

Pocket • 2015 • 1. utgave

Assessing Service Quality

Av Peter Hernon, Ellen Altman, Robert Dugan

0 vurderinger • 0.0 av 5

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Om boken

Technological progress has meant that the old measures of service quality no longer apply. If libraries are to succeed, they must see themselves in competition with other institutions and sources of information, especially the Web, and make customers feel welcome and valued. This classic book is brought fully up to date as Peter Hernon and Ellen Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets...Vis mer

Om boken

ISBN

9781783300594

Forlag

Facet Publishing

Publiseringsår

2015

Språk

Utgave

1

Originaltittel

Assessing Service Quality

Format

Pocket

Frakt og retur

Frakt

Brukte bøker sendes av selgeren. Forventet leveringstid etter pakken er sendt er 2-4 dager.

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Omtaler · 0

0 vurderinger • 0.0 av 5

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