Service management operations, strategy, info…

Service Management

Sanjeev Bordoloi

How god

T. M. Luhrmann

Service Operations Management Improving Service Delivery

Robert Johnston

Service management an intergrated approach th…

Paul Gemmel

Service Management: Operations, Strategy, Information Technology

James Fitzsimmons

Service Logic

Professor Per Skalen

This is Service Design Doing

Marc Stinkdorn

The rules of sales and service

David Scott

Grey

Center for Creative Leadership (CCL)

Services Marketing

Lovelock Patterson Writz

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Ben Reason

The Service Innovation Handbook

Lucy Kimbell

Wisdom in leadership

Craig Hamilton

Project Management

Erik Baldwin

Quality and preformance excellence

James Acaster

Exploring strategy

Gerry Johnson,

Operations Management

Lee J.Krajewski

Total Facilities Management

Brian Wade Atkins

Service Operations Management - Improving Ser…

Robert Johnston,

Strategic leadership in the public services

Paul Joyce

What in God's Name

Simon Rich

Management Control Systems

Kenneth Abraham

Customer Service Management Training 101

EVENSON, Renee

Operations Management - An integrated approach

R Dan Reid, Nada R. Sanders

Operating System Concept

Abraham Silberschatz

Strategic Customer Service

John Thomas Aalstad

Customer Relationship Management concepts and technologies

Francis Buttle

Amazon.com Services Marketing: Integrating Customer Focus Across the Firm

Valerie Zeithalm, Mary Jo Bitner, Dwayne Gremler

Service Management Operations, Strategy, Information Technology

James A. Fitzsimmons

Services Marketing - Integrating Customer Focus Across the Firm

Alan Wilson

Operation Management

Nick Slack,

Operations Management An Integrated Goods and Services Approach

James Robert Evans

IT Service Management

Jan van Bon

Service Management Operations, Strategy, and Information Technology

James A. Fitzsimmons

Lean six sigma for service

MICHAEL ALFIERI

Service quality management

Jay kandampully

Service Level Management Customer Focused

Jan Niessen