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Australia) Buttle Francis (Francis Buttle Associates

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Valuation: Measuring and Managing the Value of Companies, University Edition

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E-Marketing

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Customer Service A Practical Approach

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Quality Management for Organizational Excellence: Introduction to Total Quality

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Customer Service Management Training 101

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Building Business Solutions

Ronald G. Ross with Gladys S.W. Lam

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Satisfaction: A Behavioral Perspective on the Consumer

Richard L. Oliver

VALUATION - Measuring and Managing the Value of Companies

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Strategic Customer Service

John Thomas Aalstad

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Amazon.com Services Marketing: Integrating Customer Focus Across the Firm

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Service Management For Dummies

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Foster, S. Thomas

Testing and Measurement A User-Friendly Guide

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Up Your Service! Insights

Ron Kaufman

Customer Equity Management

Roland Ahlstrand

TQM

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MICHAEL ALFIERI

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Russell, Roberta S.

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Jan Niessen

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H. James Harrington

On Great Service A Framework for Action

Leonard L. Berry

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Oakland, John S.

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Bradley T. Gale

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J. Paul Peter