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Managing for Quality and Performance Excellence

Hardcover • 2024 • English • 12. edition

Managing for Quality and Performance Excellence

By James Evans

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About the book

Evans' MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 12th EDITION, presents the latest developments in the field as students examine fundamental principles, historical underpinnings of total quality, and quantitative methods and applications, all with a strong focus on Six Sigma and the Malcolm Baldrige framework for performance excellence. Using numerous examples and illustrations of quality management approaches in real organizations, review and discussion questions, cases and experiential ...Show more

Management decision making
Quality Assurance (QA) and Total Quality Management (TQM)
Management of specific areas

Book details

ISBN

9780357984789

Publisher

Cengage Learning

Published year

2024

Language

English

Edition

12

Original title

Managing for Quality and Performance Excellence

Format

Hardcover

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