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Mapping Experiences

Pocket • 2016 • 1. utgave

Mapping Experiences

Av James Kalbach

0 vurderinger • 0.0 av 5

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Om boken

Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it's worse when people inside these companies can't pinpoint the problem because they're too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions. Product and brand ma...Vis mer

Om boken

ISBN

9781491923535

Forlag

O'Reilly Media, Inc, USA

Publiseringsår

2016

Språk

Utgave

1

Originaltittel

Mapping Experiences

Format

Pocket

Frakt og retur

Frakt

Brukte bøker sendes av selgeren. Forventet leveringstid etter pakken er sendt er 2-4 dager.

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Omtaler · 0

0 vurderinger • 0.0 av 5

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