The social marketplace for new and used books.

Get started

Learn to sell
Learn to buy
Buy textbooks
Sign up
Buy a giftcard
For the authors

Support

Help
Track a shipment
Terms of use
Privacy policy
Cookies policy

Company

About us
Work with us
Give feedback
Categories

Contact us

Fast delivery with

Safe payments by

Visa
Mastercard
Vipps
Klarna

© 2026 Bookis AS

English

  1. Home
  5. Quality Assurance (QA) and Total Quality Management (TQM)
  1. Home
  3. Genres
  7. Quality Assurance (QA) and Total Quality Management (TQM)
The Toyota Way to Service Excellence

Hardcover • 2016 • English

The Toyota Way to Service Excellence

By Jeffrey K. Liker

0 Ratings • 0.0 of 5

‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌

About the book

The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way.A must-read for service professionals of every level, this groundbreaking guide by Jeffrey Liker takes the proven Lean principles of his bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Liker's famous 4P model makes it easy for you to implement Lean practices throughout your organization-whether ...Show more

Quality Assurance (QA) and Total Quality Management (TQM)

Book details

ISBN

9781259641107

Publisher

McGraw-Hill Education

Published year

2016

Language

English

Original title

The Toyota Way to Service Excellence

Format

Hardcover

Shippping and returns

Shipping

Used books are shipped by the seller. Expected delivery after package is sent is 2-4 days.

Returns

Contact the seller after delivery.

Reviews · 0

0 Ratings • 0.0 of 5

You might also like

Managing for Quality and Performance Excellence

Managing for Quality and Performance Excellence

James Evans

Lean Production for Competitive Advantage

Lean Production for Competitive Advantage

USA) Nicholas John (Loyola University Chicago Illinois

Designing the Future: How Ford, Toyota, and other World-Class Organizations Use Lean Product Development to Drive Innovation and Transform Their Business

Designing the Future: How Ford, Toyota, and other World-Class Organizations Use Lean Product Development to Drive Innovation and Transform Their Business

James M. Morgan

The Lean Strategy: Using Lean to Create Competitive Advantage, Unleash Innovation, and Deliver Sustainable Growth

The Lean Strategy: Using Lean to Create Competitive Advantage, Unleash Innovation, and Deliver Sustainable Growth

Michael Balle

The Startup Way How Modern Companies Use Entrepreneurial Management to Transform Culture and Drive Long-term Growth

The Startup Way How Modern Companies Use Entrepreneurial Management to Transform Culture and Drive Long-term Growth

Eric Ries

Lean Enterprise: How High Performance Organizations Innovate at Scale

Lean Enterprise: How High Performance Organizations Innovate at Scale

Jez Humble

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Ben Reason

The Lean IT Field Guide

The Lean IT Field Guide

Michael A. Orzen

Quality and performance excellence

Quality and performance excellence

James R.Evans

Quality Management for Organizational Excellence: Introduction to Total Quality

Quality Management for Organizational Excellence: Introduction to Total Quality

David L. Goetsch

Toyota Kata

Toyota Kata

Mike Rother

Lean For Dummies

Lean For Dummies

Natalie J. Sayer

Lean hospitals

Lean hospitals

Mark Graban

Lean Six Sigma For Dummies

Lean Six Sigma For Dummies

John Morgan

The Toyota Way to Lean Leadership

The Toyota Way to Lean Leadership

Jeffrey Liker

A Factory of One Applying Lean Principles to Banish Waste and Improve Your Personal Performance

A Factory of One Applying Lean Principles to Banish Waste and Improve Your Personal Performance

Daniel Markovitz

Lean six sigma for hospitals

Lean six sigma for hospitals

Jay Arthur

The LEAN SIX SIGMA guide to doing more with less

The LEAN SIX SIGMA guide to doing more with less

Mark O.

The Toyota Way - Lean för världsklass

The Toyota Way - Lean för världsklass

Jeffrey K Liker

The lean toolbox for service systems

The lean toolbox for service systems

John Bicheno

Lean Production Simplified, Second Edition A Plain-Language Guide to the World's Most Powerful Production System

Lean Production Simplified, Second Edition A Plain-Language Guide to the World's Most Powerful Production System

Pascal Dennis

Managing quality

Managing quality

S. Thomas Foster

Improving Production with Lean Thinking

Improving Production with Lean Thinking

Javier Santos

Up Your Service! Insights

Up Your Service! Insights

Ron Kaufman

The Toyota Way Fieldbook

The Toyota Way Fieldbook

Jeffrey K Liker og David Meier

The Toyota way

The Toyota way

Jeffrey K.

What is Lean Six Sigma?

What is Lean Six Sigma?

Dave Rowlands & Bill Kastle Mike George

Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Quality and Speed

Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Quality and Speed

John Maxey

Achieving Software Quality Through Teamwork

Achieving Software Quality Through Teamwork

Isabel. Evans

Lean six sigma for service

Lean six sigma for service

MICHAEL ALFIERI

Value Stream Management Eight Steps to Planning, Mapping, and Sustaining Lean Improvements

Value Stream Management Eight Steps to Planning, Mapping, and Sustaining Lean Improvements

Don Tapping

Service quality management

Service quality management

Jay kandampully

Six Sigma

Six Sigma

Mikel Harry

ISO 9000 and Beyond

ISO 9000 and Beyond

H. James Harrington

Total quality management

Total quality management

John S. Oakland

On Great Service A Framework for Action

On Great Service A Framework for Action

Leonard L. Berry

Quality Without Tears

Quality Without Tears

Philip B. Crosby

Managing Customer Value Creating Quality and Service That Customers Can See

Managing Customer Value Creating Quality and Service That Customers Can See

Bradley T. Gale

The Machine That Changed the World

The Machine That Changed the World

James P. Womack